ENHANCING CUSTOMER RELATIONSHIPS WITH CUSTOMER KNOWLEDGE MANAGEMENT AND P2P (PEER-TO-PEER) TECHNOLOGY

Jyhjong Lin

References

  1. [1] J. Lin and M. Lee, An Object-oriented analysis method for cus-tomer relationship management information system, Journalof Information and Software Technology, 46, 2004, 433–443.
  2. [2] M. Baker, Creating an alliance between employees and cus-tomers, Knowledge Management Review, 3 (5), 2000, 10–11.
  3. [3] J. Galbreath and T. Rogers, Customer relationship leadership:A leadership and motivation model for the twenty-first centurybusiness, The TQM Magazine, 11 (3), 1999, 161–171.
  4. [4] R. Woodruff, Customer value: The next source for competitiveadvantage, Journal of the Academy of Marketing Science,25 (2), 139–153.
  5. [5] G. Adomavicius and A. Tuzbilin, Using data mining methodsto build customer profiles, IEEE Computer, 34(2), 2001, 74–82.
  6. [6] I. Cingil, A. Dogac, and A. Azgin, A broader approach topersonalization, CACM, 43 (8), 2000, 136–141.
  7. [7] J. Kramer, S. Noronha, and J. Vergo, A user-centered designapproach to personalization, CACM, 43 (8), 2000, 45–48.
  8. [8] B. Mobasher, R. Cooley, and J. Srivastava, Automatic per-sonalization based on web usage mining, CACM, 43 (8), 2000,142–151.
  9. [9] M. Mulvenna, S. Anand, and A. Buchner, Personalization onthe net using web mining CACM, 43 (8), 2000, 123–125.
  10. [10] S. Ba, R. Kalakota, and A. Whiston, Using client-broker-serverarchitecture for Intranet decision support, Decision SupportSystems, 19, 1997, 171–192.
  11. [11] R. O’Keefe and T. Mceachern, Web-based customer decisionsupport systems, CACM, 41 (3), 1998, 71–78.
  12. [12] T. Davenport and P. Klahr, Managing customer knowledge,California Management Review, 40 (3), 1998, 195–208.
  13. [13] B. Mobasher, R. Cooley, and J. Srivastava, Five styles ofcustomer knowledge management, and how smart companiesuse them to create value, European Management Journal,20 (5), 2002, 459–469.
  14. [14] S. Thomke and E. von Hippel, Customers as innovators,Harvard Business Review, April 2002, 5–11.
  15. [15] S. Wilkestrom, The customer as co-producer, The EuropeanJournal of Marketing, 30 (4), 2003, 6–19.
  16. [16] M. Garcia-Murillo and H. Annabi, Customer knowledge man-agement, Journal of the Operational Research Society, 53,2002, 875–884.
  17. [17] A. Bueren, R. Schierholz, L. Kolbe, and W. Brenner, Cus-tomer knowledge management – Improving performance ofcustomer relationship management with knowledge manage-ment, Proc. of 37th International Conf. on System Sciences,IEEE Computer Society, 2004, 1–10.
  18. [18] G. Adomavicius and A. Tuzbilin, Using data mining methodsto build customer profiles, IEEE Computer, 2001, 74–82.
  19. [19] J. Lin, An object-oriented development method for customerknowledge management information systems, InternationalJournal of Knowledge-Based Systems, 20 (1), 2007, 17–36.
  20. [20] T. Otani, S. Kamei, and H. Takahashi, P2P changes business(Shoei-sha, 2001).
  21. [21] I. Clarke, O. Sandberg, B. Wiley, and T. Hong, Freenet: Adistributed anonymous information storage and retrieve sys-tem, International Workshop on Design Issues in Anonymityand Unobservability, LNCS, 2001.
  22. [22] Kazaa homepage, 2003, http://www.kazaa.com/
  23. [23] A. Datta, M. Hauswirth, and K. Aberer, Beyond web of trust:Enabling P2P E-commerce, IEEE International Conferenceon E-Commerce, 2003.
  24. [24] K. Tomoya and Y. Shigeki, Application of P2P technologyto marketing, IEEE International Conference on Cyberworlds,2003.
  25. [25] S. Kimura, K. Sakai, A. Kurokawa, and H. Sunaga, Imple-mentation and evaluation of the P2P web system, IEEE AsiaPacific Conference on Communications, 2003.
  26. [26] J. Cameron, An overview of JSD, IEEE Transactions onSoftware Engineering, 12 (2), 1986, 222–240.
  27. [27] M. Jackson, System development (Prentice-Hall, 1983).
  28. [28] E. Yourdon, Modern structured analysis (Prentice-Hall, 1989).
  29. [29] R. Hull and R. King, Semantic data modeling: Survey, appli-cations, and research issues, ACM Computing Surveys, 19 (3),1987, 201–260.
  30. [30] J. Peckham and F. Maryanski, Semantic data models, ACMComputing Surveys, 20 (3), 1988, 153–190.
  31. [31] F. Hayes and D. Coleman, Coherent models for object-orientedanalysis, ACM OOPSLA Conference, 1991, 171–183.
  32. [32] J. Rumbaugh, M. Blaha, W. Lorensen, F. Eddy, and W.Premerlani, Object-oriented modeling and design (Prentice-Hall, 1991).
  33. [33] S. Shlaer and S. Mellor, Object-oriented systems analysis(Yourdon Press, 1988).
  34. [34] G. Wilkie, Object-oriented software engineering (Addison Wes-ley, 1995).
  35. [35] J. Lin, A method for modeling service management of e-learning, WSEAS Transactions on Information Science andApplications, 5 (7), 2008, 1251–1261.
  36. [36] J. Rumbaugh, I. Jacobson, and G. Booch, The unified modelinglanguage reference manual, 2nd ed. (Addison Wesley, 2004).
  37. [37] G. Booch, J. Rumbaugh, and I. Jacobson, The unified modelinglanguage user guide, 2nd ed. (Addison Wesley, 2005).
  38. [38] N. Ito, P2P computing (Software Research Center, 2001).
  39. [39] L. Cranor, The platform for privacy preferences 1.0 (P3P 1.0)spec. http://www.w3.orgtR/P3P.
  40. [40] M. Miller, P2P computing (Shoei-sha, 2002).
  41. [41] K. Lamimura, Guntella, rediscovering the potential of theInternet, IPSJ SIG Notes EIP, 9, 2000, 33–37.

Important Links:

Go Back