M. Bakaev and T. Avdeenko (Russia)
Software, web design, artificial intelligence, usability
The paper suggests an application of knowledge engineering methods to support web design-related decisions and enhance usability for e-commerce software products. A prototype of a frame-based ontology was designed with Protégé editor to integrate somehow scattered and discrepant knowledge in the fields of HCI, usability engineering, web design, etc. Knowledge discovery and information extraction are demonstrated for a sample target group of elder users, resulting in formal rules and text-based guidelines. The developed ontology could be used in an expert system or for training to improve e-commerce software quality. Considerations for online publishing of the ontology for further knowledge discovery, validation and formalization are provided.
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