Reaching CMMI Level 2: Challenges, Missteps, and Successes

R. Cyran and J. Cusick (USA)


Software process, process engineering, software engineering, Capability Maturity Model, Capability Maturity Model Integration, project management, configuration management, software quality.


Developing a process that supports the requirements of the CMMI (Capability Maturity Model Integration) and meets business goals can be challenging and brings with it its own risks. At Wolters Kluwer (WK) Corporate Legal Services (CLS) a goal was set to develop, document, and deploy a process that could bring the organization to Level 2 on the CMMI framework and improve established processes at the same time. To do this required over two years and the contributions of dozens of participants. Along the way a variety of challenges were overcome, missteps made, and successes were achieved. This paper reviews the progress we have made in our process improvement initiative and the practical steps taken to achieve Level 2 in a commercial organization.

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