J.J.P.C. Rodrigues, M.M. Freire, and M.J. Barrulas (Portugal)
Knowledge and information sharing, Collaborative systems, Knowledge management, Knowledge tools, Intranet, Case-study
This paper is about knowledge management in organizations and reports the results of a research project carried out in the Department of Informatics (Computer Science) of the University of Beira Interior – Portugal. The study aimed at to identify and to understand knowledge generation, knowledge transfer and knowledge sharing among the actors of a university department. Based upon the study findings, a knowledge management model aimed at to facilitate personal interaction and knowledge sharing within the department, is proposed. Two levels are considered in the proposed model: the organizational level and the application/technological level. At the organizational level, the knowledge management processes in the Department are studied. At the application level, a Knowledge Management System supported by appropriate information and communication technologies is developed.
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