G. Iazzolino and R. Pietrantonio (Italy)
Knowledge Audit; Knowledge Management Systems; Organizational Knowledge; Intellectual Capital;
Although more efficient and effective KMSs are even more frequently required today from all organizations to better perform, no effective strategies seem to be widely consolidated for assessing the technological and organizational contexts, and for proficiently supporting the design and implementation of the KMSs. That makes it stronger the necessity of creating new and more proficient strategies for conducting the organizations’ knowledge assessment. This paper proposes an innovative knowledge audit methodology (KAM) which has been particularly developed basing on two main concepts: first, the Balanced Scorecard classification scheme of the enterprise objectives and goals; and second, an Intellectual Capital (IC) representation model. Moreover the paper also presents some results obtained by applying such KAM empirically within a public administration body in Southern Italy where a number of e-government best practices were recently carried out.
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