I.T. Hawryszkiewycz (Australia)
Software agents, processes, modeling
As business processes become distributed and knowledge intensive, increasing support is needed to coordinate these processes on the InterNet. Processes in knowledge intensive environments integrate workflows, emergent work and social interactions, and they continually change as the situation changes. Consequently process coordination must integrate ensure that all process participants are continually aware of what they must do as the situation changes. This paper proposes that software agents be used to coordinate such processes and defines the essential characteristics of such agents. These include open architecture for reusability and proactivity and generic agents to be combined into specific architectures. The paper describes a metamodel to identify generic agents and specify them in generic terms. The paper first describes a metamodel for defining collaborative systems and then describes an agent architecture based on this metamodel.
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