A.I. Wang, C.-F. Sørensen, T.C. Fritzner, and E. Schei (Norway)
: Mobile work, case study, mobile devices, mo bile process support, mobile workflow.
Mobile electronic equipment such as laptops, PDAs and mobile phones have the recent years become very important tools for managing mobile work more efficient. In this paper we present a case study of such a tool called HandyMan. We have looked at how five Norwegian companies use this tool, how they synchro nise their mobile device with other systems, how they deal with ad-hoc tasks, and what the major benefits and problems are. The motivation for this case study is to identify typical issues that must be taken into account when designing a system for supporting mo bile work. In the case study we found that the non-functional re quirements are very important in the design of a mobile system. Also requirements to the mobile device itself are very important to a system that should be used in a hostile environment. There are also organisational issues that must be considered before in troducing a mobile system in a company. Lastly, we identified a need for better off-line support to help the users to know when to synchronise and charge, and to handle ad-hoc tasks.
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