J. Noll (USA)
Workflow Modeling, Cooperative Work Support
Attempts to extend process enactment to support dynamic, knowledge intensive activities have not been as success ful as workflow for routine business processes. In part this is due to the dynamic nature of knowledge-intensive work: the tasks performed change continually in response to the knowledge developed by those tasks. Also, knowl edge work involves significant informal communications, which are difficult to capture. This paper proposes an approach to supporting knowledge-intensive processes that embraces these diffi culties; rather than attempting to capture every nuance of individual activities, we seek to facilitate communication and coordination among knowledge workers to disseminate knowledge and process expertise throughout the organiza tion.
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