C.C.W. Jo and H.K.N. Leung (PRC)
Usability, Software Metrics, Software Evaluation,Automation
Although many usability metrics have been proposed, they often either lack information or they are based on a variety of measurement scales and formats. This paper consolidates and standardizes most of the currently available usability metrics so that developers can more consistently and transparently evaluate the usability of applications. It classifies the metrics according to characteristics such as usability attributes they measure, whether the measurement can be automated, and in which phase of product development the metric can be applied. The resulting usability metric list will provide a useful reference for software developers who want to measure the usability of their products.
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