M. Kajko-Mattsson (Sweden)
Problem management, corrective maintenance, taxonomy
of activities, process model.
To understand and measure processes requires proper and
detailed identification of their scope and inherent
activities. Unfortunately, the extant maintenance process
models are too general. They do not help in acquiring an
objective understanding of the scope of the maintenance
categories and their processes. They do not offer the
visibility required to each type of maintenance work. They
do not provide enough feedback to process analysis and
defect prevention. In this paper, we present a fine-grained
taxonomy of problem management activities essential for
creating detailed process models within corrective
maintenance. This taxonomy is the result of our empirical
studies of industrial problem management processes.